Learning Operations and Student Success Manager

At LeRock Academy, we believe that meaningful leadership development doesn't happen

because someone enrolls in a course—it happens because people feel supported, encouraged,

challenged, and connected throughout their entire learning journey. Behind every

transformational learning experience is someone who ensures that learners never feel like they're

navigating the journey alone. We're looking for a Learning Operations & Student Success

Manager who is passionate about creating that experience every single day.

This role is about far more than managing operations. It's about helping build a leadership

community where people feel welcomed, valued, and inspired to continue growing. You'll

become one of the first people our learners interact with and one of the most important people

they rely on throughout their experience. Every conversation, every email, every event you

coordinate, and every challenge you help someone overcome contributes to creating an academy

where people feel they truly belong.

As our Learning Operations and Student Success Manager, you will oversee the day-to-day learner

experience while ensuring the academy operates with professionalism, consistency, and

excellence. You will coordinate learner onboarding, guide new members through their first

experiences, monitor learner progress, answer questions, facilitate communication, schedule live

workshops, support instructors, and help learners confidently navigate their competency

pathways. Your work ensures that every learner knows where they are, where they're going next,

and how to continue building momentum throughout their leadership journey.

You'll also serve as the bridge connecting learners, instructors, and the broader LeRock Academy

community. Whether you're coordinating cohort experiences, supporting enterprise clients as

they launch leadership initiatives, managing academy announcements, or identifying

opportunities to improve engagement and retention, you'll help create an environment where

learning feels personal rather than transactional. We want every learner—from an individual

professional to a leadership team inside an organization—to experience the academy as a place

where they are genuinely supported and encouraged to succeed.

This role requires someone who enjoys bringing structure to moving pieces while never losing

sight of the people those systems are designed to serve. You are naturally organized, proactive,

and dependable. You communicate with empathy, solve problems with confidence, and enjoy

helping others overcome obstacles that keep them from reaching their goals. You understand that

operational excellence isn't just about efficiency—it's about creating an experience where every

learner feels seen, heard, and equipped to keep moving forward.

As LeRock Academy continues to grow, you'll play a central role in shaping the culture of our

learning community. You'll help establish the rhythms, standards, and learner experiences that

define who we are and what people come to expect from our academy. Every improvement you

make, every learner you encourage, and every process you strengthen contributes to something

much larger than daily operations—it helps create a community of leaders committed to learning

together, serving others well, and making a meaningful difference in their workplaces and

communities.

If you're energized by creating exceptional experiences, building meaningful relationships, and

helping people stay committed to becoming the leaders they aspire to be, we'd love to invite you

to help build the future of LeRock Academy with us. Here, your work won't simply keep an

academy running—it will help create the kind of learning community that people remember

because of how supported, encouraged, and empowered they felt every step of the way.